MM
MMATLHABI M
1 reviews | Active since Feb 2023
08 Sept 2026, 09:01
highly disgruntled
Still waiting for my refund till date !!! Since january , i got double charged , no one is doing or saying anything , im being sent pillar to post
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Webafrica's replyOfficial
08 Sept 2026, 09:47Hi Mmathlhabi,
We understand how frustrating it must be to still be waiting for clarity on your refund request after such a long period and to feel as though you're being passed from one team to another without receiving a clear resolution. When customers have refund-related concerns, they should feel informed, supported, and confident that their query is being handled with the urgency it deserves.We have escalated the matter to our Finance Team and requested an urgent follow-up. The team has been asked to review the refund request, provide feedback on its current status, and ensure that you are updated accordingly. We also stressed the importance of prioritising the matter so that your concerns can be brought to a close.If you require any further assistance while the matter is being reviewed, please feel free to send us a direct message via Hello Peter, and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be waiting for clarity on your refund request after such a long period and to feel as though you're being passed from one team to another without receiving a clear resolution. When customers have refund-related concerns, they should feel informed, supported, and confident that their query is being handled with the urgency it deserves.We have escalated the matter to our Finance Team and requested an urgent follow-up. The team has been asked to review the refund request, provide feedback on its current status, and ensure that you are updated accordingly. We also stressed the importance of prioritising the matter so that your concerns can be brought to a close.If you require any further assistance while the matter is being reviewed, please feel free to send us a direct message via Hello Peter, and we'll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 09:47
Official
Hi Mmathlhabi,
We understand how frustrating it must be to still be waiting for clarity on your refund request after such a long period and to feel as though you're being passed from one team to another without receiving a clear resolution. When customers have refund-related concerns, they should feel informed, supported, and confident that their query is being handled with the urgency it deserves.We have escalated the matter to our Finance Team and requested an urgent follow-up. The team has been asked to review the refund request, provide feedback on its current status, and ensure that you are updated accordingly. We also stressed the importance of prioritising the matter so that your concerns can be brought to a close.If you require any further assistance while the matter is being reviewed, please feel free to send us a direct message via Hello Peter, and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be waiting for clarity on your refund request after such a long period and to feel as though you're being passed from one team to another without receiving a clear resolution. When customers have refund-related concerns, they should feel informed, supported, and confident that their query is being handled with the urgency it deserves.We have escalated the matter to our Finance Team and requested an urgent follow-up. The team has been asked to review the refund request, provide feedback on its current status, and ensure that you are updated accordingly. We also stressed the importance of prioritising the matter so that your concerns can be brought to a close.If you require any further assistance while the matter is being reviewed, please feel free to send us a direct message via Hello Peter, and we'll gladly assist further.
Warm regards,
Webafrica Crew