Highly Annoyed with Webafica!

I am extremely disappointed with the service!!!!! I am a new client that received my MTN SIM card a week ago, and have been trying to get hold of Webafica via telephone and the Whatsapp chat. This service is pathetic. I am still not connected to the internet, this is ridiculous!!!! I chatted to Sibongile on Saturday, 15 August 2020, that said that MTN has to unlock the SIM and it can take up to 48 hours. I still have not received an update. Then last night I opened another Whatsapp chat and this agent (Ricardo) just closed / ended the chat with NO RESOLVE!!!! This has been such an inconvenience as I was now forced to work from the office, and had to hotspot from home for a few days!!!! I NEED THIS SORTED IMMEDIATELY OR I NEED A REFUND!!!!