Hidden Cancellation Fee and Poor Transparency

Webafrica wants to charge me a R999 cancellation fee after moving my service, without clearly informing me that the terms had changed. I was not made aware of any new contract or conditions. Poor transparency, misleading process, and judging by all the similar reviews — I’m not the only one. After a week of up and down emails, one excuse after the other, they closed my ticket without a resolution. I’m extremely disappointed with Webafrica’s handling of my account cancellation. I signed up in 2021 under a plan that did not include a cancellation fee. In 2024, I moved addresses and simply requested to transfer my existing service — I did not request or agree to a new plan. And was not informed that their packages changed in 2023 and the relocation of the service would automatically sign me up for a hidden R999 cancellation fee. This is not only poor customer service but also ********* billing. Very disappointed. Proceed with caution — transparency and fairness are seriously lacking. Avoid if you value honest service.