sM
santjie M
1 reviews | Active since May 2015
07 May 2026, 14:54
Hi Zanele
Hi Zanele. I have been waiting since 13:54 for feedback regarding fault #394984 and it is a hour later. You confirmed that you would assist me, but I have since sent multiple messages without any response. The cable has still not been moved/repaired, even though the fault has been marked as “Closed”. This is really unacceptable. I am requesting that the ticket be reopened immediately and that I receive an update today on when the technician will complete the work.
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Webafrica's replyOfficial
07 May 2026, 15:02Hi Santjie, we understand your frustration, especially with the delay in feedback and the concern that the fault was marked as “Closed” while the cable work is still outstanding.We are currently following up with the technical team regarding fault #394984 to confirm why the job was closed and to verify the status of the required cable repair/movement. We’ve also requested clarity on whether the ticket needs to be reopened and when the technician will return to complete the work.As soon as we receive feedback from the technical team, we will update you immediately with the next steps and a clear timeframe for completion.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 15:02
Official
Hi Santjie, we understand your frustration, especially with the delay in feedback and the concern that the fault was marked as “Closed” while the cable work is still outstanding.We are currently following up with the technical team regarding fault #394984 to confirm why the job was closed and to verify the status of the required cable repair/movement. We’ve also requested clarity on whether the ticket needs to be reopened and when the technician will return to complete the work.As soon as we receive feedback from the technical team, we will update you immediately with the next steps and a clear timeframe for completion.Warm regards,
Webafrica Crew
Webafrica Crew