M
Meri
1 reviews | Active since Jun 2026
06 Jun 2026, 11:35
Hi there
Hi there. I have been with with Webafrica for about 5 years now. I recently been experience issues with my WiFi and on the WhatsApp web chat it shows that the customer service is opened until 8pm, but when you call it’s till 6pm. However, this morning Fasigh P was able to assist me and get my WiFi up and running after 3 days
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Webafrica's replyOfficial
08 Jun 2026, 08:52Hi Meri,
Thank you for taking the time to share your experience with us. We’re really glad to hear that Fasigh was able to assist you and get your WiFi back up and running, especially after such a frustrating few days. That kind of follow‑through is exactly what we want every customer to experience. At the same time, we understand how frustrating it must have been to deal with the delays and difficulty reaching support beforehand. When you need help, it should be accessible and consistent, and this clearly fell short of what you should expect.
Your feedback will be shared with our Service Quality Team for both recognition and improvement, as we aim to ensure all interactions meet the same high standard.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We’re really glad to hear that Fasigh was able to assist you and get your WiFi back up and running, especially after such a frustrating few days. That kind of follow‑through is exactly what we want every customer to experience. At the same time, we understand how frustrating it must have been to deal with the delays and difficulty reaching support beforehand. When you need help, it should be accessible and consistent, and this clearly fell short of what you should expect.
Your feedback will be shared with our Service Quality Team for both recognition and improvement, as we aim to ensure all interactions meet the same high standard.
Kind regards,
Mweb Team
Webafrica's reply08 Jun 2026, 08:52
Official
Hi Meri,
Thank you for taking the time to share your experience with us. We’re really glad to hear that Fasigh was able to assist you and get your WiFi back up and running, especially after such a frustrating few days. That kind of follow‑through is exactly what we want every customer to experience. At the same time, we understand how frustrating it must have been to deal with the delays and difficulty reaching support beforehand. When you need help, it should be accessible and consistent, and this clearly fell short of what you should expect.
Your feedback will be shared with our Service Quality Team for both recognition and improvement, as we aim to ensure all interactions meet the same high standard.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We’re really glad to hear that Fasigh was able to assist you and get your WiFi back up and running, especially after such a frustrating few days. That kind of follow‑through is exactly what we want every customer to experience. At the same time, we understand how frustrating it must have been to deal with the delays and difficulty reaching support beforehand. When you need help, it should be accessible and consistent, and this clearly fell short of what you should expect.
Your feedback will be shared with our Service Quality Team for both recognition and improvement, as we aim to ensure all interactions meet the same high standard.
Kind regards,
Mweb Team