Hi I were not happy ...

Hi Lindie,
Thank you for sharing your feedback with us. We appreciate you being open about your experience and it’s great to hear that, despite the initial frustration, the support you received made a positive difference and left you feeling happy in the end.
We value recognition like this, especially when it highlights the impact one of our team members can have in turning things around. Your comments will be shared with our Service Quality Team for review and continued improvement, as insights like these help us strengthen the overall customer journey.
Warm regards,
Webafrica Crew