EE
Edd E
1 reviews | Active since Aug 2026
29 Aug 2026, 11:40
Hi I went through 3 consultants in order to change details and activate my WiFi
Hi I went through 3 consultants in order to change details and activate my WiFi. Second consultant offered to call back and till today I am yet to receive that call. Thank you to the 3rd lady that took my call and could give me both options and solutions for my wifi issues. I am now reconnected due to her assistants and great communication đź‘Ź
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Webafrica's replyOfficial
31 Aug 2026, 09:56Hi Edd,
We recognise that having to engage with several consultants before reaching a solution can make what should be a simple request feel unnecessarily drawn out.
We recognise that having to engage with several consultants before reaching a solution can make what should be a simple request feel unnecessarily drawn out.
We’re pleased that your final interaction brought things to a positive outcome. The consultant who assisted you was able to provide clear options, communicate effectively and ultimately get your service reconnected. We’ll make sure the positive recognition is passed on to the consultant who saw your query through, while also noting the earlier gaps in the experience. We’ll keep working to make sure customers receive consistent ownership and effective assistance from the outset.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply31 Aug 2026, 09:56
Official
Hi Edd,
We recognise that having to engage with several consultants before reaching a solution can make what should be a simple request feel unnecessarily drawn out.
We recognise that having to engage with several consultants before reaching a solution can make what should be a simple request feel unnecessarily drawn out.
We’re pleased that your final interaction brought things to a positive outcome. The consultant who assisted you was able to provide clear options, communicate effectively and ultimately get your service reconnected. We’ll make sure the positive recognition is passed on to the consultant who saw your query through, while also noting the earlier gaps in the experience. We’ll keep working to make sure customers receive consistent ownership and effective assistance from the outset.
Warm regards,
Webafrica Crew
Webafrica Crew