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Hi Gloria,

Thank you for sharing your experience! We’re glad to hear that our agent remained calm and assisted you nicely, even though there were some challenges. It’s always encouraging to know that our team’s professionalism makes a positive difference.

We’ve shared your feedback with the Service Quality Team to recognise their efforts and to continue looking for ways to enhance the customer experience. If you ever need any further support, you can reach out via a direct message on Hello Peter, and our team will be happy to assist.

We’ll continue working to provide patient, helpful, and reliable service for all our customers.

Kind regards,
Webafrica Team