HELPPPPPPP

I moved to a new address and paid the required relocation fee, however my Wi-Fi service is still active at my previous premises and has not been activated at my new address.

I have been trying to get assistance for an extended period with no success. I have spent a significant amount of money calling the sales number, only to remain on hold for hours at a time (often stuck at number two in the queue). The WhatsApp bot has also proven to be extremely ineffective and has not helped resolve the issue.

I am now considering cancelling my service, but even this has been impossible as I cannot get hold of anyone to assist. I work from home, and this situation has left me unable to work, which is extremely stressful and disruptive.

At this point, I feel completely stuck and unsupported as a customer. I urgently need someone to contact me to either complete the relocation or advise on next steps.