Helpful Support does not restore connectivity

I have not had internet since the 12th of August @ 10 am. I logged a call and was told Someone would look into it. I have had to follow up myself and then get told that Vumatel closed the ticket as they could not see anything wrong. But yet I still have no internet. I work remotely and have to too pay more for data. Will Webafrica refund this cost. Lets not forget that this is the 3rd time this year I have gone without internet for long periods of time.