Helpful and obliging

Hi Brian, thank you for sharing this,  it’s great to hear that when you did connect with the agent, the support was helpful and accommodating, and that your query was handled in a way that worked for you. At the same time, the longer wait to get through is something we take seriously. Delays like that can take away from an otherwise positive experience, and it’s something we’re continuously working to improve so you can get the same level of support, without the wait. We appreciate the balanced feedback,  it helps us refine both our responsiveness and the quality of support you receive. Warm regards,
 Webafrica Crew