KM
Kurt M
1 reviews | Active since Aug 2013
21 May 2015, 15:53
Helpdesk thinks people are idiots
After waiting in a queue on the phone for just over 15 minutes I was 'blessed' to speak with Stacey on the webafrica helpdesk, after I informed her of my problem she smirked as if I was an idiot, I will be moving my ADSL from webafrica as that service was pathetically atrocious. I also do not like being treated like I am idiot which I made quite clear in the call. Clearly webafricas standards have dropped since I signed with them in 2012.
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Webafrica's replyOfficial
28 May 2015, 18:02Hello Kurtmin,
We are really for the way Stacey handled your call and you have every right to be upset.
This issue has been escalated to the ADSL manager to address and to deal with it accordingly and a senior was in touch with you to assist with your query.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
We are really for the way Stacey handled your call and you have every right to be upset.
This issue has been escalated to the ADSL manager to address and to deal with it accordingly and a senior was in touch with you to assist with your query.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply28 May 2015, 18:02
Official
Hello Kurtmin,
We are really for the way Stacey handled your call and you have every right to be upset.
This issue has been escalated to the ADSL manager to address and to deal with it accordingly and a senior was in touch with you to assist with your query.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
We are really for the way Stacey handled your call and you have every right to be upset.
This issue has been escalated to the ADSL manager to address and to deal with it accordingly and a senior was in touch with you to assist with your query.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team