Held Ransom for a Webafrica's Mistake! HIGHLY DISAPPOINTED

Being a premium subscriber with Webafrica for many years, I am rather disappointed to say the least. On the 26th of March 2025 I requested an upgrade on my existing Fibre Line from 100MBPS /100MBPS to 200MBPS /200MBPS which was done but an ETIRELY NEW LINE at 200MBPS /100MBPS was added without my consent over and above my existing line. When I found out via my customer Zone I requested cancelation as I did nit request a new line simply an upgrade on my existing one ONLY TO BE CHARGED A R999 Cancellation fee for a line I disdint request in the first place! They then debited my bank account without my authorisation which resulted in an Unpaid on mh banking account resulting in a negative impact on my banking profile.

From then to now have been filled with frustration, empty promises and cut offs, 180 whatsapp messages have yielded nothing and there is nobody one can physically speak to to resolve the issue. I was promised credit note after credit note but I am still being charged a cancelation fee of R999 bundled with my subscription so held ransom to pay the fee otherwise my service will be disconnected IN WHAT WORLD IS THAT FAIR ? WEB AFRICAS MISTAKE AND I PAY FOR IT? IF THIS IS NOT SORTED OUT BEFORE THE END OF THE MONTH I HAVE NO DESIRE TO CONTINUE KY RELATIONSHIP WITH WEBAFRICA. I am a premium client and have always paid on time yet I get treated so badly for something that's not my fault having given Webafrica ample opportunity to resolve then issue which has yielded Nothing!