M
M
1 reviews | Active since Apr 2026
08 Apr 2026, 21:54
Haven't had a big problem and when there's a small problem they are quick to resolve it
Haven't had a big problem and when there's a small problem they are quick to resolve it. Not 5 stars because I wish you could just call in and speak to a human instead of the chatbot being mandatory. WebAfrica can compete with bigger ISPs should they simply have a more human touch to customer service.
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Webafrica's replyOfficial
09 Apr 2026, 09:19 Hello M.
Thank you for such a balanced and thoughtful review. It’s great to hear that your connection has been stable overall and that when small issues do come up, they’re resolved quickly; that consistency really matters.
At the same time, your point about wanting easier access to a human agent is completely valid. Having to go through a chatbot first can feel like an extra step when you already know you’d prefer to speak to someone directly. That “human touch” you’ve mentioned is something we’re actively working to strengthen, especially as we grow and aim to compete at a higher level. Feedback like yours helps us focus on exactly where that experience can improve.
As a quick tip, if you’re using the Webafrica App or WhatsApp support, you can usually request to be transferred to an agent during the interaction, which can help you get through to a person a bit faster when needed. You can explore more about managing support and your services here: https://knowledge.webafrica.co.za/?s=App&ht-kb-search=1&lang=
Warm regards,
The Webafrica Crew
Thank you for such a balanced and thoughtful review. It’s great to hear that your connection has been stable overall and that when small issues do come up, they’re resolved quickly; that consistency really matters.
At the same time, your point about wanting easier access to a human agent is completely valid. Having to go through a chatbot first can feel like an extra step when you already know you’d prefer to speak to someone directly. That “human touch” you’ve mentioned is something we’re actively working to strengthen, especially as we grow and aim to compete at a higher level. Feedback like yours helps us focus on exactly where that experience can improve.
As a quick tip, if you’re using the Webafrica App or WhatsApp support, you can usually request to be transferred to an agent during the interaction, which can help you get through to a person a bit faster when needed. You can explore more about managing support and your services here: https://knowledge.webafrica.co.za/?s=App&ht-kb-search=1&lang=
Warm regards,
The Webafrica Crew
Webafrica's reply09 Apr 2026, 09:19
Official
Hello M.
Thank you for such a balanced and thoughtful review. It’s great to hear that your connection has been stable overall and that when small issues do come up, they’re resolved quickly; that consistency really matters.
At the same time, your point about wanting easier access to a human agent is completely valid. Having to go through a chatbot first can feel like an extra step when you already know you’d prefer to speak to someone directly. That “human touch” you’ve mentioned is something we’re actively working to strengthen, especially as we grow and aim to compete at a higher level. Feedback like yours helps us focus on exactly where that experience can improve.
As a quick tip, if you’re using the Webafrica App or WhatsApp support, you can usually request to be transferred to an agent during the interaction, which can help you get through to a person a bit faster when needed. You can explore more about managing support and your services here: https://knowledge.webafrica.co.za/?s=App&ht-kb-search=1&lang=
Warm regards,
The Webafrica Crew
Thank you for such a balanced and thoughtful review. It’s great to hear that your connection has been stable overall and that when small issues do come up, they’re resolved quickly; that consistency really matters.
At the same time, your point about wanting easier access to a human agent is completely valid. Having to go through a chatbot first can feel like an extra step when you already know you’d prefer to speak to someone directly. That “human touch” you’ve mentioned is something we’re actively working to strengthen, especially as we grow and aim to compete at a higher level. Feedback like yours helps us focus on exactly where that experience can improve.
As a quick tip, if you’re using the Webafrica App or WhatsApp support, you can usually request to be transferred to an agent during the interaction, which can help you get through to a person a bit faster when needed. You can explore more about managing support and your services here: https://knowledge.webafrica.co.za/?s=App&ht-kb-search=1&lang=
Warm regards,
The Webafrica Crew