Have Never felt more disrespected as a customer by any other service provider

Webafrica have suspended my account after charging me 699 days before suspension? Upon FINALLY getting through to an agent and providing him with my bank statement to PROVE that I have paid. I was then told that I was charged for a claw back fee that even he confirmed was an unfair penalty! Webafrica have effectively ****** 699, from me, cut off my service, and falsely accused me of not returning a router.

At what point will this service take customer relationships seriously. It’s unacceptable, they are in breach of their contact. You cannot take money from someone under the promise that you will provide a service, and just not provide that service.