Have been struggling to get assistance for 6 long weeks

I received bad service i have been using the webafrica interned for 2 years without any problems ,my problem started in March 3rd week i sent a msg on the live platform and have been calling from the 1st week April that I will be changing addresses and would like to be connected on the new address. Was sent from pillar to post the live chat platform is a nightmare to deal with i explained one story more than 15 times to different Agents, finally I was give the new reference number to use for payment and was told that the old one was cancelled and we will be continuing with the line that was used by the previous tenant at my new place, I then paid the money on the 24th April I was told that they arr struggling to connect me but the matter will be fixed 3 weeks down the line I am told about their Isp cane to my address and assisted me but the truth is no one came i only received the appointment email

I have been buying data for my children and myself for the past 6 weeks and its costing me a lot these experience has caused frustration to my children because they struggle to connect their devices for their school work nor watch their television because we use internet for it, can't even use their laptops because it requires internet .I requested to be activated or for the service to be canceled and my money refunded but neither has happened

This morning I received a payment reminder message for the cancelled line

I need urgent assistance my money back and a cancelation or to be activated today.