B
Bernard
1 reviews | Active since Mar 2026
09 Mar 2026, 11:39
Hate your communication platform
Hate your communication platform. It takes long to resolve issues.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
09 Mar 2026, 11:47Hello Bernard. Thank you for sharing your experience with us. It’s completely understandable how frustrating it can be when the communication platform makes it difficult to resolve issues promptly, this is certainly not the experience any client should have.All client feedback is taken seriously, and your comments will be submitted to the Customer Journey Team for review to help improve how support is provided.Your time and effort in sharing this are greatly appreciated, and your feedback has been heard and valued. T^
Best regards,
Webafrica's reply09 Mar 2026, 11:47
Official
Hello Bernard. Thank you for sharing your experience with us. It’s completely understandable how frustrating it can be when the communication platform makes it difficult to resolve issues promptly, this is certainly not the experience any client should have.All client feedback is taken seriously, and your comments will be submitted to the Customer Journey Team for review to help improve how support is provided.Your time and effort in sharing this are greatly appreciated, and your feedback has been heard and valued. T^
Best regards,
B
Bernard's updateReviewer Update
09 Mar 2026, 12:09An issue that could be sorted in a voice to voice communication in approximately 5 minutes takes more than an hour when you are transferred to different departments and having to retype your same issue.
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Bernard's update09 Mar 2026, 12:09
Reviewer Update
An issue that could be sorted in a voice to voice communication in approximately 5 minutes takes more than an hour when you are transferred to different departments and having to retype your same issue.
Webafrica's replyOfficial
09 Mar 2026, 12:28We fully acknowledge your experience and will take your input on board to improve and be better for you and all our customers. R^
Best regards,
Webafrica's reply09 Mar 2026, 12:28
Official
We fully acknowledge your experience and will take your input on board to improve and be better for you and all our customers. R^
Best regards,