RJ
Renn J
1 reviews | Active since Aug 2026
18 Aug 2026, 12:41
Hate Webafrica, absolutely shocking customer service!
Web Africa is one of the most frustrating business I have ever experienced. You will never be able to sort any issue, you will waste 6 hours of your life trying to communicate via their whatsapp chat just to have nothing fixed or done. You will receive multiple emails saying the same thing but it will always be your fault and even when you reply directly you won't get anywhere and receive the same mail by multiple people. Plus if you want to cancel they charge an outrageous amount to cancel.
They will not assist you in any way possible and will waste as much time as they can just so you give up on your issue and just keep paying for terrible service and ridiculous customer service. Please just be aware and just check all review on Trucaller and any other review site as they really do not care about customers.
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
18 Aug 2026, 12:54Hi Renn,
We understand how frustrating it must be to spend hours trying to get assistance, only to feel that your issue remains unresolved and that you’re receiving repeated responses without meaningful progress.We’d like to understand what happened with your specific query and see where we can assist. Please send us a DM with the account details linked to the service and more information about the issue you’ve been trying to resolve, so we can look into this further.Warm regards,
Webafrica Crew
We understand how frustrating it must be to spend hours trying to get assistance, only to feel that your issue remains unresolved and that you’re receiving repeated responses without meaningful progress.We’d like to understand what happened with your specific query and see where we can assist. Please send us a DM with the account details linked to the service and more information about the issue you’ve been trying to resolve, so we can look into this further.Warm regards,
Webafrica Crew
Webafrica's reply18 Aug 2026, 12:54
Official
Hi Renn,
We understand how frustrating it must be to spend hours trying to get assistance, only to feel that your issue remains unresolved and that you’re receiving repeated responses without meaningful progress.We’d like to understand what happened with your specific query and see where we can assist. Please send us a DM with the account details linked to the service and more information about the issue you’ve been trying to resolve, so we can look into this further.Warm regards,
Webafrica Crew
We understand how frustrating it must be to spend hours trying to get assistance, only to feel that your issue remains unresolved and that you’re receiving repeated responses without meaningful progress.We’d like to understand what happened with your specific query and see where we can assist. Please send us a DM with the account details linked to the service and more information about the issue you’ve been trying to resolve, so we can look into this further.Warm regards,
Webafrica Crew
RJ
Renn J's updateReviewer Update
18 Aug 2026, 13:22Wow you reply quicker on this review site than you ever do on email, whatsapp or call...
My issue has been going for a while with incorrect debate orders while I do direct eft's, trying to speak to someone over call to understand where it is all going wrong just to receive the same nonsense email from 5 people. I have even tried calling directly to your sales to please ask for assistance just to be hung up on 6 times and I have all of this printed and saved as proof.
I have only been a customer since April and I wish I never got you as a service provider as you keep saying I owe money for August while we are in August and no one ever told me that you would like payments in the beginning of the month which makes no sense to me but again trying to get someone to speak to me is literally impossible.
I only came on to Hello Peter for the first time in my life to make the public aware of how terrible your customer service and reach out is.
If you would like to contact me as I don't feel anything will change or if I will even get through when I dm you, then you are more than welcome but I am just over this nonsense and really have given up.
My issue has been going for a while with incorrect debate orders while I do direct eft's, trying to speak to someone over call to understand where it is all going wrong just to receive the same nonsense email from 5 people. I have even tried calling directly to your sales to please ask for assistance just to be hung up on 6 times and I have all of this printed and saved as proof.
I have only been a customer since April and I wish I never got you as a service provider as you keep saying I owe money for August while we are in August and no one ever told me that you would like payments in the beginning of the month which makes no sense to me but again trying to get someone to speak to me is literally impossible.
I only came on to Hello Peter for the first time in my life to make the public aware of how terrible your customer service and reach out is.
If you would like to contact me as I don't feel anything will change or if I will even get through when I dm you, then you are more than welcome but I am just over this nonsense and really have given up.
RJ
Renn J's update18 Aug 2026, 13:22
Reviewer Update
Wow you reply quicker on this review site than you ever do on email, whatsapp or call...
My issue has been going for a while with incorrect debate orders while I do direct eft's, trying to speak to someone over call to understand where it is all going wrong just to receive the same nonsense email from 5 people. I have even tried calling directly to your sales to please ask for assistance just to be hung up on 6 times and I have all of this printed and saved as proof.
I have only been a customer since April and I wish I never got you as a service provider as you keep saying I owe money for August while we are in August and no one ever told me that you would like payments in the beginning of the month which makes no sense to me but again trying to get someone to speak to me is literally impossible.
I only came on to Hello Peter for the first time in my life to make the public aware of how terrible your customer service and reach out is.
If you would like to contact me as I don't feel anything will change or if I will even get through when I dm you, then you are more than welcome but I am just over this nonsense and really have given up.
My issue has been going for a while with incorrect debate orders while I do direct eft's, trying to speak to someone over call to understand where it is all going wrong just to receive the same nonsense email from 5 people. I have even tried calling directly to your sales to please ask for assistance just to be hung up on 6 times and I have all of this printed and saved as proof.
I have only been a customer since April and I wish I never got you as a service provider as you keep saying I owe money for August while we are in August and no one ever told me that you would like payments in the beginning of the month which makes no sense to me but again trying to get someone to speak to me is literally impossible.
I only came on to Hello Peter for the first time in my life to make the public aware of how terrible your customer service and reach out is.
If you would like to contact me as I don't feel anything will change or if I will even get through when I dm you, then you are more than welcome but I am just over this nonsense and really have given up.
Webafrica's replyOfficial
18 Aug 2026, 13:28Hi Renn,We understand your frustration, particularly around the confusion regarding the debit orders and the payments you’ve made via EFT.We’ve reviewed the account and can confirm that our Billing Team has responded to your query and confirmed that the EFT payments received have been correctly allocated to your account.To clarify the billing cycle, Webafrica bills in advance, with the monthly subscription collected on the 1st of each new month. Based on the payments already allocated to your account, the only outstanding payment required at this stage is for the August subscription.We hope this clarifies why the August amount is showing as due and provides a clearer view of the payments on your account.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply18 Aug 2026, 13:28
Official
Hi Renn,We understand your frustration, particularly around the confusion regarding the debit orders and the payments you’ve made via EFT.We’ve reviewed the account and can confirm that our Billing Team has responded to your query and confirmed that the EFT payments received have been correctly allocated to your account.To clarify the billing cycle, Webafrica bills in advance, with the monthly subscription collected on the 1st of each new month. Based on the payments already allocated to your account, the only outstanding payment required at this stage is for the August subscription.We hope this clarifies why the August amount is showing as due and provides a clearer view of the payments on your account.Warm regards,
Webafrica Crew
Webafrica Crew
RJ
Renn J's updateReviewer Update
18 Aug 2026, 13:38So what happens to all the failed debit order amounts add to my account?
Yes as previously stated I received the same email from 5 people and no explained like you have just done. I can not believe that all I needed to do was come to a bad review site to get some clarification on the matter and some actual responses that is helpful. Still really shocked at how easy this all could of been with 1 phone call or reply to the multiple emails I have sent.
I will still keep my bad review up and will not be recommending you to anyone else. I will also amend my payment dates and pay in advance for a service that really should be billed at the end of the month but what do I know we are just cash ***s to you.
Yes as previously stated I received the same email from 5 people and no explained like you have just done. I can not believe that all I needed to do was come to a bad review site to get some clarification on the matter and some actual responses that is helpful. Still really shocked at how easy this all could of been with 1 phone call or reply to the multiple emails I have sent.
I will still keep my bad review up and will not be recommending you to anyone else. I will also amend my payment dates and pay in advance for a service that really should be billed at the end of the month but what do I know we are just cash ***s to you.
RJ
Renn J's update18 Aug 2026, 13:38
Reviewer Update
So what happens to all the failed debit order amounts add to my account?
Yes as previously stated I received the same email from 5 people and no explained like you have just done. I can not believe that all I needed to do was come to a bad review site to get some clarification on the matter and some actual responses that is helpful. Still really shocked at how easy this all could of been with 1 phone call or reply to the multiple emails I have sent.
I will still keep my bad review up and will not be recommending you to anyone else. I will also amend my payment dates and pay in advance for a service that really should be billed at the end of the month but what do I know we are just cash ***s to you.
Yes as previously stated I received the same email from 5 people and no explained like you have just done. I can not believe that all I needed to do was come to a bad review site to get some clarification on the matter and some actual responses that is helpful. Still really shocked at how easy this all could of been with 1 phone call or reply to the multiple emails I have sent.
I will still keep my bad review up and will not be recommending you to anyone else. I will also amend my payment dates and pay in advance for a service that really should be billed at the end of the month but what do I know we are just cash ***s to you.
Webafrica's replyOfficial
18 Aug 2026, 13:45Hi Renn,We understand your frustration, and we’re glad the billing cycle has now been clarified.Regarding the failed debit orders, an unpaid fee is charged when a debit order is unsuccessful. These fees are separate from your monthly subscription and are added to the account when the debit order fails.As confirmed by our Billing Team, your EFT payments have been allocated correctly, with the August subscription currently being the outstanding subscription payment.We hope this provides clarity on how the failed debit order fees are reflected on the account.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply18 Aug 2026, 13:45
Official
Hi Renn,We understand your frustration, and we’re glad the billing cycle has now been clarified.Regarding the failed debit orders, an unpaid fee is charged when a debit order is unsuccessful. These fees are separate from your monthly subscription and are added to the account when the debit order fails.As confirmed by our Billing Team, your EFT payments have been allocated correctly, with the August subscription currently being the outstanding subscription payment.We hope this provides clarity on how the failed debit order fees are reflected on the account.Warm regards,
Webafrica Crew
Webafrica Crew
RJ
Renn J's updateReviewer Update
18 Aug 2026, 13:55I have not set a debit order and no has even tried to fix this, so from my side again you are just treating your customers as cash ***s because every month I have done the direct eft's as I have a problem with the bank and my debit orders and still get charged debit order failures 🤣 this is ridiculous that I am forced to discuss this over a review site. Please just leave it because clearly you think this is the right way to treat a customer and deal with an issue instead of using your many forms of communication as a service provider to contact me and discuss privately. Nice 👍
As I said please just leave it, all I wanted to do is voice my opinion and let the public know how you treat your customers, not do all of this on the bad review site. 👍
As I said please just leave it, all I wanted to do is voice my opinion and let the public know how you treat your customers, not do all of this on the bad review site. 👍
RJ
Renn J's update18 Aug 2026, 13:55
Reviewer Update
I have not set a debit order and no has even tried to fix this, so from my side again you are just treating your customers as cash ***s because every month I have done the direct eft's as I have a problem with the bank and my debit orders and still get charged debit order failures 🤣 this is ridiculous that I am forced to discuss this over a review site. Please just leave it because clearly you think this is the right way to treat a customer and deal with an issue instead of using your many forms of communication as a service provider to contact me and discuss privately. Nice 👍
As I said please just leave it, all I wanted to do is voice my opinion and let the public know how you treat your customers, not do all of this on the bad review site. 👍
As I said please just leave it, all I wanted to do is voice my opinion and let the public know how you treat your customers, not do all of this on the bad review site. 👍
Webafrica's replyOfficial
18 Aug 2026, 14:00Hi Renn,We understand your frustration, particularly if you’ve been making your payments by EFT and were not expecting debit order attempts or related failure fees.We’ve noted your concern regarding the debit order instruction and the fees appearing on the account. We don’t want to continue the discussion publicly if you would prefer not to, but we have taken note of the concern raised regarding the billing setup and the way the fees have been app****.Thank you for taking the time to explain your experience and for raising the matter with us.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply18 Aug 2026, 14:00
Official
Hi Renn,We understand your frustration, particularly if you’ve been making your payments by EFT and were not expecting debit order attempts or related failure fees.We’ve noted your concern regarding the debit order instruction and the fees appearing on the account. We don’t want to continue the discussion publicly if you would prefer not to, but we have taken note of the concern raised regarding the billing setup and the way the fees have been app****.Thank you for taking the time to explain your experience and for raising the matter with us.Warm regards,
Webafrica Crew
Webafrica Crew