Harder to transfer existing service than get a brand new Fibre line :(

Moved into a new place that had an existing WebAfrica fibre solution, the previous Owner when attempting to cancel was advised to rather just transfer the services to the new tenant. I completed the paperwork, he completed and submitted the paper which was followed by a confirmation to the exiting owner that all was well.

Monthend comes...he is billed so I hope on my portal (I am a previous WebAfrica customer - should be super easy right???? Not a chance!), my bank details are right, Invoice for November at R0 so I go to their whatsapp chat.

In summary: 1. Chat started at 3pm 04-11 and they evenutally stopped responding at 19:45 2. I provided details 6 times and got 6 different updates 3. I start again 05-11 and get to provide my details again...so when i get yet another transfer to yet another agent and get asked again for my details and and what i need I lost my sense of humor.

Guess I am going to source another fiber provider...might be quicker and less painful to get a new rather than transfer existing