Item: Webafrica
Rating: 3
Author: Posh

Webafrica's replyOfficial

18 Mar 2026, 10:57

Hi Posh, thank you for sharing your experience. We understand how frustrating it is to be without internet and to have difficulty reaching an agent.Please let us know if you still need assistance, and we’ll make sure our team prioritises your case and provides the support needed to get you back online as quickly as possible.Warm Regards,
Webafrica Crew

Webafrica's reply18 Mar 2026, 10:57

Official

Hi Posh, thank you for sharing your experience. We understand how frustrating it is to be without internet and to have difficulty reaching an agent.Please let us know if you still need assistance, and we’ll make sure our team prioritises your case and provides the support needed to get you back online as quickly as possible.Warm Regards,
Webafrica Crew

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Posh's updateReviewer Update

18 Mar 2026, 11:04

I need my internet back on!

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Posh's update18 Mar 2026, 11:04

Reviewer Update

I need my internet back on!

Webafrica's replyOfficial

18 Mar 2026, 11:21

Hi Posh, we completely understand how frustrating it is to be without internet, especially when it’s needed for work or school. To assist you as quickly as possible, please send us a DM with your account details. Once we have this information, our team can investigate the issue and work to restore your connection without delay. We’ll ensure you receive updates throughout the process so you’re kept informed every step of the way. Warm Regards,
Webafrica Crew

Webafrica's reply18 Mar 2026, 11:21

Official

Hi Posh, we completely understand how frustrating it is to be without internet, especially when it’s needed for work or school. To assist you as quickly as possible, please send us a DM with your account details. Once we have this information, our team can investigate the issue and work to restore your connection without delay. We’ll ensure you receive updates throughout the process so you’re kept informed every step of the way. Warm Regards,
Webafrica Crew

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Posh's updateReviewer Update

18 Mar 2026, 11:24

I don’t want to communicate via DMs I’ve been writing you since Monday, I waited for an agent for 5 hours. I asked to speak to the Manager no response. I want my internet back on or I’ll change my ratings from 3 stars to 1. This is unacceptable

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Posh's update18 Mar 2026, 11:24

Reviewer Update

I don’t want to communicate via DMs I’ve been writing you since Monday, I waited for an agent for 5 hours. I asked to speak to the Manager no response. I want my internet back on or I’ll change my ratings from 3 stars to 1. This is unacceptable

Webafrica's replyOfficial

18 Mar 2026, 11:56

Hi Posh, we completely understand how frustrating it has been to be without internet since Monday and to experience long wait times while trying to reach support. Your concerns are valid, and we recognise the urgency of getting your service back. To assist you further, we’ll need your account details. This allows our team to securely access your service information, verify your account, and investigate the issue accurately so we can provide the right guidance and next steps. Please send these via DM. We appreciate your patience while this is being looked into and will ensure you’re guided appropriately once the details are received. Warm Regards,
Webafrica Crew

Webafrica's reply18 Mar 2026, 11:56

Official

Hi Posh, we completely understand how frustrating it has been to be without internet since Monday and to experience long wait times while trying to reach support. Your concerns are valid, and we recognise the urgency of getting your service back. To assist you further, we’ll need your account details. This allows our team to securely access your service information, verify your account, and investigate the issue accurately so we can provide the right guidance and next steps. Please send these via DM. We appreciate your patience while this is being looked into and will ensure you’re guided appropriately once the details are received. Warm Regards,
Webafrica Crew

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Posh's updateReviewer Update

18 Mar 2026, 11:59

I’m going to leave my cellphone number as it’s already on the system and I expect you to contact me ***. If I don’t have my internet back by tomorrow I’m going to give you another bad review and take it to social media.

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Posh's update18 Mar 2026, 11:59

Reviewer Update

I’m going to leave my cellphone number as it’s already on the system and I expect you to contact me ***. If I don’t have my internet back by tomorrow I’m going to give you another bad review and take it to social media.

Webafrica's replyOfficial

18 Mar 2026, 12:46

Hello Posh. Thank you for sharing your contact details with us via private message. We really appreciate it. We understand how important it is to have your connection back up and running quickly, and we hear your urgency.

We’ve checked your account and can confirm that one of our support agents connected with the account holder earlier today via chat. An urgent activation request has already been logged with our Metrofibre activation team, and they are actively working with our Metrofibre partners to restore your connection as soon as possible. Your reconnection reference is #WA***, and this is being treated with priority. We’ll continue to monitor the progress closely and keep pushing for the quickest possible resolution. If you’d like any updates in the meantime, please feel free to reach out to us via private message. We’re here to support you every step of the way and will keep you informed.

Warm regards,
Webafrica Crew

Webafrica's reply18 Mar 2026, 12:46

Official

Hello Posh. Thank you for sharing your contact details with us via private message. We really appreciate it. We understand how important it is to have your connection back up and running quickly, and we hear your urgency.

We’ve checked your account and can confirm that one of our support agents connected with the account holder earlier today via chat. An urgent activation request has already been logged with our Metrofibre activation team, and they are actively working with our Metrofibre partners to restore your connection as soon as possible. Your reconnection reference is #WA***, and this is being treated with priority. We’ll continue to monitor the progress closely and keep pushing for the quickest possible resolution. If you’d like any updates in the meantime, please feel free to reach out to us via private message. We’re here to support you every step of the way and will keep you informed.

Warm regards,
Webafrica Crew

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Posh's updateReviewer Update

18 Mar 2026, 12:48

Yes I’d appreciate updates I need my internet back on as I work from home, having no internet since Monday to Wednesday is not a joke!! Very disappointed

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Posh's update18 Mar 2026, 12:48

Reviewer Update

Yes I’d appreciate updates I need my internet back on as I work from home, having no internet since Monday to Wednesday is not a joke!! Very disappointed

Webafrica's replyOfficial

18 Mar 2026, 13:08

Hi Posh, we completely understand how important your internet connection is and appreciate your patience. An urgent activation request has been logged with our MetroFibre team, and your reconnection reference is #WA***.Our team is monitoring progress closely and will continue to work with MetroFibre to restore your service as quickly as possible. For any updates, you can reach out via private message, we’re here to support you every step of the way.Warm Regards,
Webafrica Crew

Webafrica's reply18 Mar 2026, 13:08

Official

Hi Posh, we completely understand how important your internet connection is and appreciate your patience. An urgent activation request has been logged with our MetroFibre team, and your reconnection reference is #WA***.Our team is monitoring progress closely and will continue to work with MetroFibre to restore your service as quickly as possible. For any updates, you can reach out via private message, we’re here to support you every step of the way.Warm Regards,
Webafrica Crew

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Posh's updateReviewer Update

18 Mar 2026, 15:49

My internet is back on thank you very much for the rapid response and the 50% off payment for my next WiFi bill, I appreciate it. Have a good day

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Posh's update18 Mar 2026, 15:49

Reviewer Update

My internet is back on thank you very much for the rapid response and the 50% off payment for my next WiFi bill, I appreciate it. Have a good day

Webafrica's replyOfficial

18 Mar 2026, 16:08

Hi Posh. Thank you for the update and feedback. We are very happy to hear your connection has been restored.

Warm regards,
Webafrica Crew

Webafrica's reply18 Mar 2026, 16:08

Official

Hi Posh. Thank you for the update and feedback. We are very happy to hear your connection has been restored.

Warm regards,
Webafrica Crew

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