1 reviews | Active since Dec 2015
Happy to take my money, but give me no service
<p>On the 23rd of Jan I ordered a 2 meg uncapped line bundle. Wasa told it would be ready on the 1st of Feb, 1st of Feb came, no internet, but the debit order came off my account. Complained, the invoice charge was reversed, but the debit order was still not reflecting as my balance said R0. Was told it would reflect. Of course it didn't. On the 6th of Feb was told I have working internet. Of course I didn't. Yet ANOTHER debit order went off my bank account, even though my paymnet details are set to credit card payment! And of course there is no reflection of that payment on my account. I'm disgusted with the service. I have opened SIX support tickets, and mutiple online chats and the problem STILL hasn't been solved.</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
The fact that it took longer than a week to get a response just proves my point.
The fact that it took longer than a week to get a response just proves my point.