1 reviews | Active since Sept 2018
Happy customer. Slow streaming APN Fixed Webafrica Telkom LTE. Thank you Mothusi
I've had my Telkom LTE through Webafrica for a month now. There was a small mix up with the delivery and marking my account as activated, but Webafrica support assisted and I was up and running in 2 days. So no big deal. I noticed that my Telkom package 220GB/220GB was really fast, Speedtest.net I got download speeds up to 90mbps and upload speeds around 20mbps which is fantastic seeing I also have the Telkom uncapped 4mbps for years. So I'm loving the new speeds. THE PROBLEM : I noticed that some sites, some streaming networks, some content would stream super fast and others not at all. I've tried VPNs and all sorts of things, contacting the streaming services etc. Nothing helped. Yesterday Mothusi from Webafrica was my support when I thought of trying last resort before I cancel my new Telkom Webafrica package. I did not have my router with me and told him I will contact them from home. Just before we ended chat he sent me a link and told me it might be a possible APN problem and a possible solution to it. I went home, logged on to my Huawei Router, did the changes he (didn't have to give me) and it worked! He sorted out a months worth of issues, just by doing that something so small, so little extra. Just by saying before I wanted to end the chat, that I should really just try this, he fixed it for me. He listened to what my issue was and connected the dots knowing that if some services work 100% and others just not, it might be that. Thanks Mothusi and thanks Webafrica. your support and team are doing really well. Please look after them. It's only been a month and a bit but I am really happy with my package and the support.
