Hands down worst company.

What a nightmare of a company. My fibre was off from the 15th of January, struggled to get help, when I got help no one knew what was going on. I was eventually forced to cancel and join a new ISP because I was losing clients due to no internet. After 2 weeks of battling without internet something finally happened. I never got refunded for the 15 days that I was offline, and I even got billed for another month, for what? I am not even with Webafrica anymore and they still billed me, refusing to give me a refund regardless of them not even being able to give me internet for nearly 3 weeks, I was promised a refund by one agent however, but I never heard anything again. Truly the worst service I've ever had. It really is a gamble, they don't communicate, the agent might say "I will let you know" or "Yes I will order the refund" but these are all just nice words to cover up for the lack of "knowing what's going on". I never rant on social media but this has really been terrible and I don't wish for anyone else to have this experience. I have been referring all my clients to different ISP that actually do what they say they are going to do. What a waste of time. Oh and they sleep on weekends. Don't be fooled by the "handy whatsapp chat" either it's slow and unreliable. They agents never really did anything for me but refer me to different departments. What a joke.