KK
Kgomotso K
1 reviews | Active since May 2026
03 May 2026, 09:12
Had i been atte had I been attended to the first time like I was today it would have been a lot better
Had i been atte had I been attended to the first time like I was today it would have been a lot better. But given the experience today with lusanda it is absolutely amazing and it would have been a 10 out of 10 but ..it's an 8 Out of 10 because I tried to reach out quite a number of times before, and they took forever to actually get back to assist me with a issue that I was requesting them to.. only today. Almost the entire month waiting for assistance
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
04 May 2026, 13:02Hi Kgomotso, thanks for sharing this, we really appreciate the honest feedback.
We hear you on the delays you experienced earlier on, especially having to wait so long for assistance. That’s definitely not ideal. At the same time, it’s great to hear that Lusanda was able to turn things around and give you the kind of support you were hoping for.
Your feedback highlights both where we need to improve and what we’re getting right, and that balance is important to us.
Thanks again for taking the time to share your experience.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply04 May 2026, 13:02
Official
Hi Kgomotso, thanks for sharing this, we really appreciate the honest feedback.
We hear you on the delays you experienced earlier on, especially having to wait so long for assistance. That’s definitely not ideal. At the same time, it’s great to hear that Lusanda was able to turn things around and give you the kind of support you were hoping for.
Your feedback highlights both where we need to improve and what we’re getting right, and that balance is important to us.
Thanks again for taking the time to share your experience.
Warm regards,
Webafrica Crew
Webafrica Crew