CU
Clinton U

1 reviews | Active since Jul 2011

18 Jul 2017, 11:42

Gross incompetence in the Fibre arena

<p>I placed an order for fibre 3 weeks ago with Web africa after been contacted by them assuring we had availability in our complex for the new G.Fast provided by Openserv. There have been 2 other installations in our complex that went smoothly. What is needed is an Openserv order that ends in an A. Webafrica seem unable to provide or organise this despite many phone calls and emails. Kevin from Webafrica promised us resolution and did not even have the courtesy to return the calls he promised he would. I would not consider Webafrica for any services going forward.</p>

0
Replies (2)
Webafrica
Webafrica's reply18 Jul 2017, 13:12
Official

Hi

We are currently chatting to your partner with regards to this already - we have responded to her with the order number and CBS number for the installation.

Please check in with her - we have already updated her on and provided all required information to the openserve engineers working on this.

Rafeeqah

CU
Clinton U's update19 Jul 2017, 06:42
Reviewer Update

Thanks , this is now in progress as promised.