Great service overall; customer support slow to respond as well as consistency and communication need improvement

 Hi  Alvin 

Thank you so much for the balanced and thoughtful feedback. We really appreciate you taking the time to share both sides of your experience. 

It’s great to hear that the overall service has stood out and that you’d still confidently recommend us; that means a lot to the team. At the same time, we completely hear you on the delays in support responses and the need for more consistent, clear communication. That’s exactly where we’re focusing our improvements, making sure you feel informed, supported, and never left wondering what’s happening. 

We’re committed to tightening this up and delivering a smoother, more responsive experience going forward. Thanks again for sticking with us and for backing us; it truly matters. 

Warm regards, 
Webafrica Crew