Great service from WebAfrica's Ricardo (despite WebAfrica's overall issues)

*This review is specifically for Ricardo who I was in touch with via the WhatsApp contact line*

It's the first time since 23 May 2020 that I've actually received a response and resolution using the line. The last year with WebAfrica has not been great (I was one of the lucky ones who was double debited, emails not answered, calls not answered and, until this point, WhatsApps not answered). So I had little hope of good service when WebAfrica try to bill me for an LTE router that was already returned (and on their books it was not, despite the return happening at their Cape Town office, by the due date, and with receipt in hand). After trying to resolve the matter on email and over the phone (no joy), I reluctantly tried the WhatsApp line. My first message was at 16h43 and just "please hold" automated messages until 17H48 when finally, Ricardo answered. Within 25 minutes, Ricardo escalated the matter and had the wrongful invoice s****ped. So while the overall service and infrastructure of WebAfrica needs a serious overhaul, thank goodness for people like Ricardo who, despite the circumstances, is still able to deliver great service and save customers from any further frustration and distress.