MS
Martin S

1 reviews | Active since Jul 2018

25 Jul 2018, 22:17

Great Personal Service

After a hiccup with getting fibre to work and trying to contact Webafrica for assistance, we finally came through.

I initially sent them a very angry worded email and I must say, I can definitely take back my words. After a huge apology they sorted it out very quickly and phoned us personally to sort out our problems.

I was angry initially, but I am very happy I waited for them to solve it because they really did go out of their way to solve all our issues.

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Replies (1)
Webafrica
Webafrica's reply26 Jul 2018, 08:43
Official

Hello

Thank you for your time and efforts

We appreciate this more than you know - it means the world-that you took the time to do this for us.

We have ensured all relevant teams have been informed of your feedback

We are always improving as best we can - this is confirmation that we are heading in the right direction

We will continue to strive for absolute perfection - and ensure the best customer service for our clients

Again thank you so much

Regards,

Webafrica