Great Marketing Terrible Service

They know how to sell fibre, just not support it. Ive been a client on fibre for 3 weeks. Same fault has been logged since day 1, with 2 speed test screenshots attached. From two different servers with a note saying its done to different servers. When i follow up because webafrica give no feedback, i get told the ticket was closed because we didnt provide screenshots of the speed. Your call center is a joke, and is so frustrating to deal with. When you ask for a senior calls are dropped or you get attitude from staff who dont know how to do a technical job. I have a 200/200 line which costs 1350 per month. I get 20 down if im lucky, thats 10% of the line speed. Upload is fine but i dont use the upload!