GOT NOWHERE!!!!!!!!!!!!

No option to respond to my previous review I left.

It took Webafrica 24 hours to respond to s review I left but 3 months to downgrade my line? Their hastiness in responding allowed me to think that the issue has been resolved. I contacted them the very same day for the outcome but was told from Asanda K that the downgrade will happen on 1 August 2024. Not even anything about my ongoing complaint or my investigation.

I then contacted again today as they keep trying to bill me R529 and its incurring charges. I started my conversation with Amanda C at 12:39pm, apparently, she was busy investigating the case. I was then put through to the provisioning team and got through to Jameson at 13:41pm. He then shoved me off to the support team at 14:23pm. I then got through to Sfundo . He ended my line at 15:14pm. I then got through to Mogamad 15:16pm and he rudely ended the line without assistance at 15:44pm. At this point I am crying of being 8 months pregnant and frustrated. I got through to Yanga at 15:45pm who gave me a call to make it easier for me to explain. Bless him.

The call lasted just under 10 minutes. Got absolutely nowhere. I was told that because I made use of my line I would still need to pay. It's likely my line will go off tomorrow. NO investigation or complaint was logged and check this, there is NO complaints department. What do I do now?