CR
Cancelling R

1 reviews | Active since Sept 2018

05 Sept 2018, 02:33

GOODBYE WEBAFRICA

I was told my line is a 100Mb down/25Mb up unshaped/no throttling. Everyday between 7-10pm my line slows down as slow as 15Mb/s max at 30Mb/s, my ping/latency ranges between 300-500 even sometimes 1000, which makes it impossible for me to use the Internet for my purpose. I have also experienced over 4 24hr downtimes , I've lost about R40 000 due to these down times. Support has been non existent which. Signing up for Webafrica has been nothing but an inconvenience, it's probably the worst service I've ever received in my entire life. Worst part is, I'm paying for a 100Mb line, so I'm essentially allowing myself to be ****med. So NO MORE. GOODBYE WEBAFRICA.

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Replies (1)
Webafrica
Webafrica's reply05 Sept 2018, 08:20
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Best regards,