Good Start, Bad Finish

I moved out of my property in January 2026 after being a loyal WebAfrica customer for 5 years. I reached out as early as December 2025 to sort out the cancellation and was never told I needed to complete a form. Nobody guided me through the process — agents kept ending the WhatsApp chat without resolution.

The result? I've been charged for February and March 2026 for a Vumatel line that isn't even active on WebAfrica's network anymore — the new homeowner terminated it and moved to a different ISP. I'm paying for a service that literally cannot be used.

I raised this with their disputes team, provided full documentation, and asked for a basic goodwill consideration. Declined.

Five years of loyalty, and this is how it ends. Avoid if you ever plan on moving homes — the cancellation process is a nightmare and their support is not equipped to help you when it matters most.