Good luck trying to resolve any issue or lay a complaint with Webafrica

I have been with them less than a week, and I am already over them. You can only contact via WhatsApp, which in itself is annoying, and most of the time you have to wait in excess of half a work day for them to get back to you. I'll give them this much, waiting on WhatsApp is far better than waiting on the phone for a representative, but waiting for 3-4 hours for a response is still waiting 3-4 for hours for a response. You can forget any assistance from them. They work off a set script and they will not/can not deviate from this. I had an issue with them which a representative couldn't assist me with and asked to speak to a manager. Was told repeatedly I can never contact a manager. When I asked who I could complain to regarding my issue, I was told that I can not lodge a complaint with anyone about the organisation and that a manager would never contact me. And then promptly the WhatsApp conversation is ended, and that's that. I even tried another representative of theirs with the exact same results. This is less than a week with them; I think I would lose my sanity if I stayed with WebAfrica and tried to resolve any issue with them in the future. You just get told, "We have told you politely no one cares, you are welcome to go annoy another representative."