N
Nzondelelo
1 reviews | Active since Oct 2023
24 Aug 2026, 11:57
Good experience
Good experience. However, my only issue is the multiple transfer to different agents and you have to explain your issue again and again. For instance, I was transfer 5 times within the sales team before I got assisted and I had to explain my issue to all 5 agents. Please fix that, at least the first transfer should be to the correct personnel who can assist.
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Webafrica's replyOfficial
24 Aug 2026, 12:14Hi Nzondelelo,
We’re glad to hear you had a good experience overall, while we recognise how frustrating it can be to be transferred between multiple agents and have to explain the same issue repeatedly.Being transferred five times within the Sales Team before reaching the right person is certainly not the seamless experience we want for our customers. We appreciate you highlighting the importance of getting customers to the right team from the start, as this would make the process much easier and more efficient.Thank you for sharing this detailed feedback with us and for choosing Webafrica. Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).Warm regards,
Webafrica Crew
We’re glad to hear you had a good experience overall, while we recognise how frustrating it can be to be transferred between multiple agents and have to explain the same issue repeatedly.Being transferred five times within the Sales Team before reaching the right person is certainly not the seamless experience we want for our customers. We appreciate you highlighting the importance of getting customers to the right team from the start, as this would make the process much easier and more efficient.Thank you for sharing this detailed feedback with us and for choosing Webafrica. Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).Warm regards,
Webafrica Crew
Webafrica's reply24 Aug 2026, 12:14
Official
Hi Nzondelelo,
We’re glad to hear you had a good experience overall, while we recognise how frustrating it can be to be transferred between multiple agents and have to explain the same issue repeatedly.Being transferred five times within the Sales Team before reaching the right person is certainly not the seamless experience we want for our customers. We appreciate you highlighting the importance of getting customers to the right team from the start, as this would make the process much easier and more efficient.Thank you for sharing this detailed feedback with us and for choosing Webafrica. Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).Warm regards,
Webafrica Crew
We’re glad to hear you had a good experience overall, while we recognise how frustrating it can be to be transferred between multiple agents and have to explain the same issue repeatedly.Being transferred five times within the Sales Team before reaching the right person is certainly not the seamless experience we want for our customers. We appreciate you highlighting the importance of getting customers to the right team from the start, as this would make the process much easier and more efficient.Thank you for sharing this detailed feedback with us and for choosing Webafrica. Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).Warm regards,
Webafrica Crew