Good day it’s bee 3 days without internet connection, I logged a call and I was told to wait for 48 hrs which is 2 days , mind you I work from home

Good day it’s bee 3 days without internet connection, I logged a call and I was told to wait for 48 hrs which is 2 days , mind you I work from home . How can I work without internet? The service is pathetic and useless WhatsApp makes matters worse . They are quick to disconnect when you don’t pay but not quick to assist with their useless net work