Good day I would like to lodge a complaint regarding my experiene with Vumatel/Webafrica

Good day I would like to lodge a complaint regarding my experiene with Vumatel/Webafrica. The amount if R399 went off my account on the 1st of January 2024, however there were no funds. On the 2nd, funds came in and Webafrica took the payment. It shows on my bank statement. In the interim i was disconnected. Today is the 11th day that I am disconnected. I am totally disgusted for the manner in which im being treated. Since last week i have spoken to surely 8 agents, but with no luck. I was told finance was busy with payment allocation. It is rather frustrating holding on for so long with no luck. I will never recommend Webafrica to anyone. I was also told tat someone would call me, still nothing. I need to know whats the way forward, because R399 went off my account, but 11 days later i am still disconnected. Please advise me. Regards Natasha Cell: ***