MG
Mary G
1 reviews | Active since Aug 2024
30 May 2026, 08:59
Good day
Good day. The service from the agents is good however my problem is that the office hours for support shows it's till 8pm however one doesn't receive help after 5pm
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Replies (1)
Webafrica's replyOfficial
01 Jun 2026, 09:32Hi Mary,
Thank you for your feedback, and we’re glad to hear the service from our agents has been good.
We understand the frustration here, when support hours are shown as extending until 8pm, but you’re unable to get assistance after 5pm, it creates confusion and makes it difficult to rely on the service when you need it most.
To clarify, support availability can sometimes differ depending on the channel (for example, live chat, WhatsApp, or certain technical queues may close earlier than general office hours). That said, your experience suggests there may be a gap between what is communicated and what is being experienced, and that’s something that should be consistent and clear.
If you can share the specific channel you were using after 5pm and the type of assistance you needed, we can help guide you more accurately on what should be available and ensure you’re not left without support when you need it.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Jun 2026, 09:32
Official
Hi Mary,
Thank you for your feedback, and we’re glad to hear the service from our agents has been good.
We understand the frustration here, when support hours are shown as extending until 8pm, but you’re unable to get assistance after 5pm, it creates confusion and makes it difficult to rely on the service when you need it most.
To clarify, support availability can sometimes differ depending on the channel (for example, live chat, WhatsApp, or certain technical queues may close earlier than general office hours). That said, your experience suggests there may be a gap between what is communicated and what is being experienced, and that’s something that should be consistent and clear.
If you can share the specific channel you were using after 5pm and the type of assistance you needed, we can help guide you more accurately on what should be available and ensure you’re not left without support when you need it.
Warm regards,
Webafrica Crew
Webafrica Crew