Good communication skills ,got a call last Saturday 5 minutes after payment scheduling for my Monday installation

Good communication skills ,got a call last Saturday 5 minutes after payment scheduling for my Monday installation.technicians was supposed to arrive at 7:30 but was running late l got a call updating me they are running late and will be there before 8am and they did arrived before 8am I'm grateful for the way they communicated with me ✌️✌️✌️✅🔥🔥🔥