1 reviews | Active since Nov 2016

29 Mar 2018, 10:25

Good and bad

This will my last review of webafrica for awhile. I cancelled my adsl line and data package due to high cost (unfortunately). The process was easy and hassle free and they moved my adsl line to the holding pool withing min. Unfortunate that is where my irritation came in as when I canceled my line, they never informed me I had to call to migrate my line to a holding pool and it will take up to 7 days for the new ISP to come inline. So i will be stuck without internet for 7 days . But they were a good ISP when they actually did work....

0
Replies (1)
Webafrica
Webafrica's reply29 Mar 2018, 13:54
Official

Hello Burt

Thank you for your review - it is super appreciated.

Submitted your feedback to all relevant service level managers to ensure investigation into improvements on mentioned processes

Again thank you for your efforts and enjoy your long weekend Sir

Regards,

Webafrica