EE
Erin E
1 reviews | Active since Mar 2026
22 Mar 2026, 13:52
Good afternoon, The fact that I'm only getting to review my experience 3 month later is pathetic
Good afternoon, The fact that I'm only getting to review my experience 3 month later is pathetic. I had a horrific experience with Web Africa, it took a month for me to be active even after my stuff was installed by Octotel, when I questioned it and when I referred to your policy saying if you are not activated within 14 days after installation we will credit your account with R999 they made me believe I'm an idiot even after all the message and Pictures I have sent. It was just horrible horrible extremely horrible.
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Replies (1)
Webafrica's replyOfficial
23 Mar 2026, 11:20Hello Erin,
We understand how frustrating and disappointing it must have been to wait a full month for your service to become active, especially after your equipment was installed. Having to follow up repeatedly, provide messages and pictures, and feel dismissed can be incredibly stressful, and we fully acknowledge how upsetting this experience has been for you.
We truly appreciate you taking the time to share your experience with us. Feedback like yours is important, and we will be passing it on to our service quality team to help ensure we improve the way these situations are handled in the future.
If you still require assistance or would like your case reviewed further, please send a direct message via Hello Peter with your email address or cellphone number linked to your Webafrica account, or alternatively your account number along with a brief description of your concern. This will allow our team to take a closer look and provide support.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Mar 2026, 11:20
Official
Hello Erin,
We understand how frustrating and disappointing it must have been to wait a full month for your service to become active, especially after your equipment was installed. Having to follow up repeatedly, provide messages and pictures, and feel dismissed can be incredibly stressful, and we fully acknowledge how upsetting this experience has been for you.
We truly appreciate you taking the time to share your experience with us. Feedback like yours is important, and we will be passing it on to our service quality team to help ensure we improve the way these situations are handled in the future.
If you still require assistance or would like your case reviewed further, please send a direct message via Hello Peter with your email address or cellphone number linked to your Webafrica account, or alternatively your account number along with a brief description of your concern. This will allow our team to take a closer look and provide support.
Warm regards,
Webafrica Crew
Webafrica Crew