TM
Theto M

1 reviews | Active since May 2026

01 May 2026, 08:39

Go somewhere else, try Vox. WebAfrica you're singing up for headaches.

I waited 2 months to get my fibre connected, after those 2 months. Without any connection. They activated my service and started charging me. Whereas there was no service. Cancelled the service, yet I'm still charged. Got charged for a cancellation fee of a serivice that was never active.

Their support team is appalling. You'll wait over an hour to get an agent. And when you finally do, they repeat they same script. Assuring you that everything is resolved and it won't happen again. Guess what, the next month we go through the same hurdles.

0
Replies (4)
Webafrica
Webafrica's reply04 May 2026, 09:17
Official
Hi Theto,
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew

TM
Theto M's update04 May 2026, 09:30
Reviewer Update
I still need support, you still haven't refunded me the amount you incorrectly charged me.
Webafrica
Webafrica's reply04 May 2026, 15:15
Official
Hi Theto,
We are here for you. Please send us a private message with the registered email address linked to the Webafrica account so we may gain access to your refund query and further advise. 

Warm regards, 
Webafrica Crew



Webafrica
Webafrica's reply04 May 2026, 17:05
Official
You're most welcome,  Theto.