1 reviews | Active since Mar 2017

09 Mar 2017, 18:23

Giving telkom a go at lack of service

<p>On the 14th of February I app**** for fibre. On the 17th it got moved to step 2 and then the waiting started.. Emails didn't help as tbey just ignore them.. Phone them just end up in them telling you 4-10 weeks thats it.. But according to web africa step 2 only takes 3-5 days... Anyway. On Tuesday of this month a lady responded saying they are waiting on telkom and she'll email them.. Now here is the thing.. I don't think she emailed them because what she didnt know is telkom actually gave feedback on the 1st of March according to a phone call i got today. Fascinating I know! Basically Telkom said there is no fibre in the area.. Which is weird seeing the my neighbours are enjoying theirs to the fullest.. Actually my whole street is.. Except for me.. Telkom also stated that fibre is available in my area about a month ago.. Now what they are trying to tell me is in this past week our fibre has mysteriously dissappeared... Strange to say the least.. </p> <p> </p> <p>So please before trying to lure me into debit orders which,I refuse to sign, fix your system.. </p> <p> </p> <p>This is absolutely the worst I've seen... </p>

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Replies (1)
Webafrica
Webafrica's reply10 Mar 2017, 09:49
Official

Hi Johan. Sorry to hear about the experience you had with WA thus far. We would of course want to make sure that this is seen to asap. We request that you send us an email with your customer code/details to locate your profile so we can escalate this matter to one of the fibre seniors to investigate and action further.

You may send the email to ***.