Given the run around by agents

Last week Saturday I enquired about Wi-Fi with web Africa they assisted debit order was set to go off, when I contacted them Tuesday then wednesday i was advised that the debt order will go off i said no please dont ,as my account already is overdrawn then the lady said we will need to close the account and open a new one I agree ,I wanted to pay the 249 fast okay i paid it to the closed web Africa account(the agent was the one who sent the link) -they said they can switch the payment to the new one web africa account ,when they transfer me to the billings they said they can't i need to get a refund okay i get a refund -now my debit order is set to go off again ,but then the agent tells me we have to close this account and open a new one cause the previous agent put the wrong address -im so tired of that really -i cant understand it -i told them to cancel it - im so ****ed i was patient ,each agent tells you lies and stories and i went with the flow -what a disaster .One agent even said o the system wont allow you to pay into old acc he is so sure but when you go to billing its a different story .

I just want my refund -terrible service