1 reviews | Active since Dec 2017
Ghosted by Webafrica
I have been waiting for Fibre connection since 10/11/2017. This after being told by sales agent that they have a 2 week turnaround. Feels like they are ghosting new clients. Cannot get through on 0800 nr. out of about 15 calls, I actually got through to Alisha last week, Although I must commend her as she is the only one returning my call after many promises. Alisha advised installation 17/12 and a follow up call from her on 18/12. Nothing again. No installation, no call. Your ticketing system does not work. I had one reply days after logging. Copy and paste response about how good your service is, without answering any of my queries. Chat system standard response all agents busy, Same with phone lines. Ghosted! No way to make contact. If I do manage, no feedback and no delivery. How do I cancel please>?
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah