MF
Marinda F

1 reviews | Active since Dec 2010

03 Jun 2019, 11:19

Getting suspended AFTER payment

I can not express my disgust in words with the client services I've been receiving from Webafrica. To them client services is a word in a dictionary and they don't have to practice it. I've repeatedly informed them that my salary only reflects in my account on the 1st of every month. So from the 1st of every month I'm being harrased with emails and text messages. Today I got SUSPENDED after I've made payment and I'm sure they're going to charge me a reconnection fee on top of this ???? Previousely they pushed through a debit order to the wrong account, which was rejected, I had to pay the fees for their rejected payment and their fees for a rejected payment, which was not due to my fault at all. I'm so sick and tired of this, I'm so over webafrica, I'm seriously going to search for a new service provider as I just can't handle this kind of business anymore. This is not the way to treat loyal clients, and to send them a web message is a waste of time, as they don't respond to that. To call, you have to talk to somebody who is just going to transfer you where you have to hold on for 15 min minumim while listening to their stupid jokes, I swear my 7 year old can tell better jokes than that. To leave a message for a manager to call back is even a bigger waiste of time, as their managers are forever in meetings and just don't return your calls.

I'm sick of this.

0
Replies (2)
Webafrica
Webafrica's reply03 Jun 2019, 12:56
Official
 Dear   Marinda,

We’re so sorry that your Webafrica experience has been less than satisfactory. 

Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you. 

HOW TO GET HOLD OF US: 
EMAIL US: *** 

• If you have an existing ticket reference number please use this the subject line of your email. 
• Remember to supply us with your Customer Code / Order Number 
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email

CALL US: *** 
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
 
 
Kind regards, 

Webafrica 
MF
Marinda F's update03 Jun 2019, 13:45
Reviewer Update
I have tried to contact Web Africa SEVERAL times via the official channels,  which all seem to be a waiste of time.  I left messages until I'm blue in the face,  and to date NOBODY has even bothered to call me back.  I would hardly call this kind of treatment less than satisfactory.  This is blatant harrasment and the fact that the client is being ignored is just the pits.  And yes,  I'm all but a happy client.