Getting half of what you paid for?

I have been a long time customer of Webafrica, and over the years have not had much to complain about. My primary service requirements have been for internet services. Unfortunately not long after moving to Fibre their service response, feedback & resolution on issues has been very poor indeed.

In short since after moving to a Fibre connection the transfer rate of downloads (e.g. Steam) has been disappointing. Typical rates have been in the region of 4 Mb/sec (on a 100 Mbit line) - which is confirmed on the speed tests (Ookla @ +-50Mbit/sec). This was not the case however in the initial weeks of moving to Fibre. After first raising this issue with them they did manage to fix it - taking 2 weeks however to do so - but unfortunately the performance once again dropped to around 50% not long after that. I tried once more to get this fixed, but to no avail...and hence the decision to post here on hellopeter to raise awareness of the issues experienced. Perhaps someone else is having the same experience and would like to compare notes, or perhaps it will give caution to another considering their offerings.