Gets worse and worse

2 months ago I app**** online to move my line as I was moving house. I thought that everything had gone smoothly and was pleasantly surprised when I plugged in my router in the new house and everything worked perfectly. A month later the service was off. Turns out webafrica did not do my switch, they just cancelled my line without informing me when they noticed that the existing line with Afrihost had not been cancelled. I subsequently opened a new contract with Afrihost who were incredibly helpful. 2 months later I get an invoice from Webafrica for the old router that I have not returned to them after they cancelled my account!!!!! And then you have to listen to those idiotic jokes while you're on hold for 20+ minutes trying to sort out their mess. Unbelievable.