get your staff back in the office!!!

On 22 March 2022 I received a notification from my bank that a debit order of R99 was rejected. This morning, 24 March 2022 I received a notification from WebAfrica that my debit order failed.

I am aware that I top up my account when I am out of data but my question is why was this amount debited today when in all the other instances the total amount of which I top up every month is debited with my normal monthly payment?

Your customer service has become a joke. Looks like your employees have become too relaxed working from home. Perhaps it is time to get them back in the office. I called your customer service department 4 times today. My call was cut off 3 times. The time I did speak to a consultant he told me he sent an email to some manager. I have not heard back. Why is there no direct number for Billing on your site? Now please do not tell me to call the number provided as that is what I did in the first place.

Moleboheng on your WhatsApp chat is really unhelpful. I suggest you refer to our chat to see for yourself.

I will not pay any excess fees and now I must pay for a bounced debit from my bank. Also, I use my internet for business purposes and I cannot be cut off because, according to Moleboheng, your system chooses which day in the month it sees fit to debit your customers account. My account reference is ACU67.