1 reviews | Active since Feb 2017
General incompetence
Requested for my existing dsl line to be upgraded from 4mb to 8mb. After ~3 months I gave up waiting and contacted support, who finally got my line speed upgraded.
About ~6 months later I noticed I'm back on 4mb.
Mailed support with all the relevant information on a Saturday, received a reply on the Monday and proceeded to play ping-pong with support asking for info I'd already provided (and was visible in the mail trail if anyone had bothered to read it). This back-and-forth went on until the Thursday... after which I have received no further replies.
On inspecting my bank statements I see WebAfrica managed to correctly debit me for the new amount on exactly one occasion... before reverting to the amount for a 4mb line.
When I signed up with WebAfrica some years ago their support was fantastic, but this is no longer the case - on every occasion when I have deal with them it simply devolves into and email ping-pong with even the simplest issues taking at least a week to resolve.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Best regards,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Best regards,