Garbage Customer Service

They implemented a whatsapp live chat feature, which sounds like a great idea, but it seems they don't have the slightest idea of how to run it. When you initially start the whatsapp chat, you'll be chatting with a bot that will inevitably just waste your time without resolving your issue. This will waste about 20 minutes of your time before you realize how garbage their bot it is and request to chat to a human.

This is where it gets really great however, as they will leave you waiting to talk to a customer service agent for over 3 hours, then he will introduce himself, and if you don't respond within 10 minutes he'll disconnect the chat, in which case you have to start the whole process all over again. So how nice is that? They make you wait 3 hours, but you only get 10 minutes to respond.

I started this process of trying to sort out my slow connection this morning at 07:50. It's now 13:50, I've received the old greet-and-disconnect service twice, and I still haven't been able to tell anyone about my slow connection problems.